The content you have requested is only available to logged-in users.
Please login before attempting to access this resource.
We will place a login form here
Cancel
Age Requirements
To receive discount fares based on age, please check that the qualifications below
are met. If there are only adult fares available for your itinerary, we will quote
adult fares.
Senior: To qualify for available senior fares, passengers must be age 60 or over.
Youth: To qualify for available youth fares, passengers must be 25 and under.
Child: : Age requirements to qualify for child fares vary by product and country.
Please check the details for the specific product you select. Please note that ages
4 through 11 generally qualify for the child fares except for:
- Austria: Ages 6-15
- Belgium: Ages 6-11
- Bulgaria: Ages 6-11
- Denmark: Ages 6-15
- Czech Republic: Ages 6-11
- Finland: Ages 6-16
- Germany: Ages 4-14
- Great Britain: Ages 5-15
- Hungary: Ages 6-13
- Luxemburg: Ages 6-11
- Norway: Ages 4-15
- Republic of Ireland: Ages 4-15
- Slovakia: Ages 6-11
- Slovenia: Ages 6-11
- Switzerland: Ages 6-15
Frequently Asked Questions
Ready answers to your most pressing questions
- How do I get my commissions?
Your commission check will be mailed to you with each order. Commissions will be mailed to the address associated with the account.
NB: Effective June 1, 2007: Agents will receive one check at the end of the month for all accumulated commissions. - close
- I did a booking and went back into RailAgent to check on it the following day, but it is not in my shopping cart. Where did it go?
After making a payment and receiving your order ID, the booking is submitted to be printed and processed for shipping. All bookings, along with status, appear in the commission report the day following the original order. If you have any questions regarding the booking, you can call or e-mail your customer service center. - close- I do not have an ARC number- what can I do?
Although this program is designed for registered ARC travel agents, we would welcome other active or home-based Travel Agents. If you do not have an ARC number, then please register on the site- we will confirm your details and your will receive an approval and log-in number within 24-48 hours.
- close- Can I contact you or make a booking by phone?
Yes. Call the RailAgent call center. Please note that phone bookings are subject to a lower commission structure.
- close- How do I log in to my Travel Agent account?
To sign in, please enter your login ID and click “GO” Once you have logged in successfully, your agency name will appear on the right of the screen. You can edit your details but we would need to approve the changes first before they are applied.
- close- I am registered as a Travel Agent with your site, but my login details don't work. What should I do?
First, please make sure that you are using correct login. If you continue to experience problems, please email service@railagent.com with your Travel Agency name & address, your name, your phone number, and ARC number..
- close- Do you have a Privacy Policy to protect me and the customer(s) personal data that you collect?
You and the customer(s) are protected by our Privacy Policy, which can be viewed at any time in the footer of the site. - close- Is your site secure?
We employ the latest 128-bit encryption technology in all parts of our site that require any personal information. Our secure server is verfied and certificated by Thwate and verification is provided on the payment page.
- close- Can I change my password?
Sure, just click on "Manage Subscriptions" to see your profile information and to make changes. If you change your profile, you will be notified in email of your changes.
- close- How do I register?
Simply register with your own e-mail address and unique password. As long as you belong to a registered agency, you will be automatically approved after submitting the registration form. If you use the same computer each time, and allow cookies, your email address and password chosen will be remembered so you won't have to log in again.
- close
- I have a 1st class pass, why are my seat/couchette/sleeper reservations in 2nd class?
Some countries/trains are designated as 2nd class and it is not possible to get 1st class seats on night trains, in T6 couchettes, in triple sleepers and some double sleepers. It does not lessen the quality of the trains. It is only a designation in some countries and on some routes.
- close- If I place my order today when will it ship?
Any non-reservation/ticket request order received Monday-Friday before 3 pm ET will ship the same day.
- close- I did not end up going on my trip. How do I get a refund and what is the penalty?
There is usually a 15% cancellation penalty on all refunds. The return address is on the receipt of purchase. If you have lost the receipt then the address if you bought from us is:
Please send your ticket back to us in a secure way (e.g. with signature required). Tickets are like cash and if lost, they are non-refundable.
- close- What is the difference between 1st class and 2nd class?
"The difference between first class and second class is that in first class, there is more space and seats are more comfortable. Sometimes, a meal is served in first class.
If you buy a first class pass, you can also travel in second class. If you buy second class, you will not be able to travel in first class without paying an upgrade fee for that segment."
- close- We are two travelers- one of us is 26 and the other is 25. Can we both get the youth pass? If not, what are our options?
"Unfortunately you have to be under 26 on the first day of trave in order to be eligible for the Youth Pass. If some travelers over 26 and some under 26, these are the options:
1. You both buy a Saver Pass. With this Pass both of you will get a discount of 15% on the full fare price, and you both will be able to travel in first class.
2. The person over 26 buys the Adult Pass. The person under 26 buys the Youth Pass and gets a 35% discount on the first class fare. Since the Youth Pass is valid in second class only, both will need to travel in second class (first class passes are valid in second class).
Since the price difference between both options is not too large, we would suggest that you compare total costs and then decide whether you would prefer 1st or 2nd class.
"
- close- I am trying to figure out the best pass to buy and am not sure if a pass or a bunch of point-to-point tickets would be better. Can you help me?
"Yes- we can help you. We know it can be confusing- there are more than 5,000 different railpass combinations and possibilities! Our exclusive Railsaver application will help you find the best railpasses and tickets for your trip by calculating all the options for your particular itinerary."
- close- I've lost my pass! Is there any way I can get it replaced?
Unfortunately, passes are like cash if they are lost or stolen and can not be replaced. It is for this reason that we recommend getting the Ticket Protection Plan Plus which will re-imburse you for the cost of a getting a new pass.
- close- If I have a problem with my payment what should I do?
If there is a problem with your order and payment does not go through straight away please email or call us. Please do not place a duplicate order as this may result in payment being taken twice.
- close- Is there a cost to use this service?
No, none at all. RailAgent pays you a commission for the booking of rail products.
- close- Booking a return journey
Most tickets are sold as single tickets so you would need to book the outward journey and then continue shopping to book the return.
- close- How do I know if I need a reservation for my train?
Go to train schedules and enter your journey. The timetable will then provide you with a list of trains around the date/time requested. On the left hand side next to each train time there is a notes section. If it says in here please reserve then reservations are recommended but not compulsory, if it says compulsory reservations in bold then you must have a reservation to travel on that train.
- close- How far in advance can I book tickets?
Overseas tickets, Australia, New Zealand, the USA and Canada can usually be booked up to a year in advance. Eurostar tickets can be booked up to 4 months in advance. Most other high speed European trains can be booked up to 3 month in advance and other trains can be booked up to 2 months in advance.
- close
- How can I change a ticket that was issued on amtrak.railagent.com?
Please contact Amtrak Railagent using the “Contact Us” link that is available at the top of each page of the website. Please submit the details of the change and the Amtrak Railagent Order ID number. A customer services representative will contact you to assist with the change. - close- Sleepers: How many people can a bedroom accommodate?
Most sleeping car rooms are designed to comfortably accommodate two averaged-sized adults, one in each berth. Some rooms can accommodate more: on Superliner trains, for example, Family Bedrooms are designed to accommodate two adults and two children. Regular Bedrooms (not Roomettes, Family Bedrooms or Accessible Bedrooms) can be combined to create Bedroom Suites. In addition, lower berths in all Bedrooms (but not Roomettes) can accommodate two small adults or children, allowing up to three to share a room. Amtrak Railagent provides links during the booking process which provides detailed information such as dimensions, maximum occupancy and additional amenities that are available with the accommodation of your choice. - close- Sleepers: How are sleeping accommodations priced?
The purchase of sleeping accommodations is considered to be an upgrade to your regular rail fare. The charge is applied as an add-on, usually to the lowest rail fare available. When you share a sleeper, you will be charged only one accommodation charge for all parties sharing the sleeping accommodation. Each passenger pays regular rail fare.
Sleeping car accommodation charges vary according to customer demand. In general, we suggest you book early to get the best price. - close
- Sleepers: Are meals included with my sleeping accommodations?
Yes. Sleeping accommodations are considered "Sleeper Service" accommodations aboard Amtrak. As Sleeper Service passengers, you and your sleeping car companions (up to the maximum passenger capacity for your accommodation) are entitled to receive all regular meals as part of your accommodations. - close- Sleepers: Are there any other perks?
Yes. Sleeping car passengers are entitled to a range of hotel-like amenities, including fresh linen and towel service, complimentary bottled water and daily newspapers. In addition, as Sleeper Service passengers, you and your companions enjoy access during your voyage to ClubAcela and Amtrak's Metropolitan Lounges located at select stations. - close- Can I use amtrak.railagent.com to book a group on Amtrak?
Amtrak Railagent will allow users to book a maximum of 6 passengers per reservation. A user may book multiple reservations per transaction by selecting “Continue Shopping” after the initial reservation has been created. One charge will be place against the form of payment provided if multiple reservations are paid for in a single check out transaction.
Groups of twenty (20) or more may be eligible to receive discounts up to as much as 20% off for each 20 paying passengers. Amtrak's 15% senior citizen and half-fare children's discounts may be applied to eligible members of the group. These discounts are not valid on all trains. Further restrictions may apply. Please contact Amtrak Railagent using the “Contact Us” link that is available at the top of each page for additional assistance with your Group Reservation. - close
- There are two reference numbers on the Amtrak Railagent invoice and itinerary what are they for?
Order ID: This reference number is unique to your online purchase. You will refer to this whenever making online inquiries about the Amtrak Railagent booking. Please included this number whenever contacting Amtrak Railagent online through the “Contact Us” link that is available at the top of each page. This should be your primary contact for changes to reservation, cancellations or customer service inquiries.
PNR Number - Passenger Name Record: This is Amtrak’s unique identifier for your reservation. Upon arrival in the USA this number can be used when dealing with Amtrak directly through their reservation center or at the train stations. This is the number that is required to pick up your tickets at Amtrak Ticket offices or through Amtrak’s Quik-Trak Kiosk. - close
- What forms of payment are acceptable at amtrak.railagent.com?
You can pay by using an agency card or your client's Visa, MasterCard or American Express credit card.
Amtrak Railagent provides partners in good standing with an opportunity to register for a Business Account. Business accounts offer a number of advantages one of which is the opportunity to create reservations “on account” the value of which will be invoiced monthly to your agency. - close
- Can I pay for travel online using Amtrak Transportation Certificate, Gift Certificate or Service Recovery Certificate?
If you are planning to pay for your Amtrak reservation with a form of payment other than a Visa, MasterCard or American Express credit card you must contact Amtrak Railagent using the “Contact Us” link that is available at the top of each page for information on how to use those payment options. - close- What is an Amtrak Guest Reward Number?
Amtrak Guest Rewards® is a complimentary program that awards you points for your Amtrak travel. The points you earn are redeemable for free Amtrak® travel, gift certificates at leading retailers and restaurants, airline miles and more.
Membership is open to all residents of the U.S. and Canada. Additional information is available by visiting Amtrak Guest Rewards Online at http://www.amtrakguestrewards.com. - close
- How do I obtain my tickets for travel when purchased through Amtrak Railagent?
If you purchased your tickets online at amtrak.railagent.com, you will need to receive the actual tickets before you travel.
Quik-Trak: You can pick up tickets at Quik-Trak kiosks located at major Amtrak stations. Use your credit card to activate the kiosk and enter your PNR number. The Quik-Trak kiosk will print your tickets and you'll be on your way.
Ticket Clerk: You can pick up tickets at the ticket office of any staffed Amtrak station.
Picking Up Paid Tickets Onboard - When permitted: We permit onboard ticket pick-up from a conductor in limited circumstances, for example, when:
•You pay for your tickets in advance of travel, and
•Your departure station is closed at the time of departure, and
•No other delivery option exists.
Determining eligibility: Based on you itinerary, our online booking system will determine your eligibility for onboard pick-up.
Amtrak Railagent will restrict the creation of reservations and the sale of tickets if one of the above three ticketing options is not available at the time of departure. - close
- What identification is required to travel on Amtrak?
To be valid, your identification must be current and in-force. The following forms of identification are acceptable for persons 18 and older:
•One piece of photo identification issued by a government authority, or
•Two pieces of identification, at least one of which is a non-photo ID issued by a government authority
Examples of acceptable forms of ID include:
•State or provincial driver's license
•Passport
•Official government-issued identification (federal, state or county government or legitimate foreign government)
•Canadian provincial health card ID card with photo
•Military photo ID
•Student identification (university, college or high school photo ID)
•Job Corps photo ID
Please note that unaccompanied children 15 and older must also produce valid photo ID when purchasing tickets.
- close
- What identification is required when crossing the US / Canadian border?
When making a reservation for services crossing the US/Canadian border, you must provide various pieces of information, including your date of birth, gender, country of citizenship, and detailed information regarding the form of ID that you will carry with you on your trip. Further conditions apply.
Providing inaccurate or incomplete information will subject you to extensive inspection and questioning at the border. Please make sure that you supply us with complete and accurate information.
The information you provide when you make your reservation will be entered into your reservation record and supplied to Customs and Immigration officers to facilitate your clearance. Neither Amtrak nor VIA Rail Canada will use this information for any other purpose.
Please follow the link for additional requirements, guidelines and tips for passengers traveling between the USA and Canada. Crossing the Canadian/US Border on Amtrak
- close